You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). You, the buyer, are responsible for return shipping costs due to buyer remorse. There will be a 15% restock fee for all returns that are non-defective.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
In case of a defective product, an RMA number needs to be issued to you prior to the item being shipped back to us. If that number is not issued, the returns process will be greatly delayed. After 30 days from date of purchase, the buyer is to direct all questions and defective products to the respective manufacturer. You may contact us for a copy of your invoice to provide for warranty claims. Two-Way City, LLC has no further requirement to replace or accept returns after 30 days of purchase unless decided upon and expressly written to the buyer.
We offer FREE economy shipping in the United States (excluding HI, AK, US Protectorates, APO/FPO, PO Box) If you are from or have a shipping address in one of our excluded areas please contact us for a shipping quote.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
All items are shipped within 24 hours unless otherwise noted. This excludes weekends and holidays where your order will be shipped first available business day.
We offer 3 methods of shipping: Economy 2-8 Business Days (FREE), Standard 3-5 Business Days ($7.99 each additional $5.99), Expedited 1-3 Business Days ($24.95 each additional $9.99). Two-Way City reserves the right to choose the best shipping service based on cost and warehouse location in relation to you. Please choose your service accordingly based on how fast you would like your order! Economy, in most cases, arrives in a reasonable amount of time BUT remember it is a 2-8 Business Day Service. PLEASE take the estimation of delivery time given by eBay exactly as that, AN ESTIMATION. If you choose Ecomony and eBay estimates a two day delivery please know that is an unlikely arrival time given the service that you chose. Many factors go into the delivery that I cannot control once the shipper picks up your order.
ANY ORDER RETURNED DUE TO ERROR OF SHIPPING ADDRESS WILL INCUR A 15% RESTOCK FEE - NON-NEGOTIABLE