Shipping & Returns
Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). You, the buyer, are responsible for return shipping costs due to buyer remorse. There will be a 15% restock fee for all returns that are non-defective.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Defective Product
In case of a defective product, an RMA number needs to be issued to you prior to the item being shipped back to us. If that number is not issued, the returns process will be greatly delayed. After 30 days from date of purchase, the buyer is to direct all questions and defective products to the respective manufacturer. You may contact us for a copy of your invoice to provide for warranty claims. Two-Way City, LLC has no further requirement to replace or accept returns after 30 days of purchase unless decided upon and expressly written to the buyer.